Privacy Policy

Introduction

M10 DJ Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through various channels including our website, email, phone, text messages, Facebook Messenger, and Instagram.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form on our website
• Request a quote or consultation
• Book our DJ services
• Subscribe to our newsletter or marketing communications
• Contact us via phone, email, text message, Facebook Messenger, or Instagram
• Engage with our social media content

This information may include:

• Name
• Email address
• Phone number
• Event details (date, location, type of event)
• Social media usernames and profile information (Instagram, Facebook)
• Messages and communications you send to us
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device identifiers

Social Media Information

When you interact with us through Facebook Messenger or Instagram Direct Messages, we collect information provided by those platforms, including your username, profile information, and message content. This data is used solely to respond to your inquiries and provide customer service.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process your bookings and manage your events
• Send you quotes, contracts, and other event-related information
• Communicate with you about our services via email, phone, text, or social media
• Send you marketing communications (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations
• Prevent fraud and enhance security

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., email services, payment processors, website hosting, analytics providers)
• Venue Partners: When necessary to coordinate your event
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business

Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: For website analytics
• Facebook Pixel: For advertising and analytics
• Vercel: For website hosting
• Supabase: For data storage
• Twilio: For SMS communications
• Meta Platforms: For Facebook and Instagram messaging

These services have their own privacy policies, and we encourage you to review them.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Event-related information is typically retained for up to 7 years for business and legal purposes.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us at info@m10djcompany.com or (901) 410-2020.

SMS/Text Messaging

If you provide your phone number, you may receive text messages from us regarding your booking, event details, or (with your consent) marketing communications. You can opt out of text messages at any time by replying STOP. Message and data rates may apply.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: